Privacy Policy: How sgi88 Handles Your Personal Data

Introduction

This Privacy Policy describes how sgi88 collects, uses, stores, protects and may share personal data when a user accesses the sgi88 website, registers an account, deposits funds, places a wager, contacts support or interacts with any sgi88 service. It applies to personal data provided directly by users and data generated automatically through service use.

By continuing to use sgi88, each user acknowledges that the practices set out in this policy have been read and understood. If any provision is not acceptable, the user should discontinue use and may request deletion of voluntarily submitted data by contacting the sgi88 support team.

Definitions

Personal Data

Any information that identifies or can reasonably identify a living individual, including name, identity number, contact details, payment references and device identifiers.

Processing

Any operation performed on personal data, including collection, storage, use, disclosure, transfer and deletion.

Data Controller

The entity responsible for determining the purposes and means by which personal data is processed in connection with sgi88 services.

Data Processor

A third party that processes personal data on behalf of sgi88 under documented instructions, including payment processors, KYC providers and hosting services.

User

Any individual who accesses, registers with or uses sgi88, whether or not an account has been completed.

Sensitive Data

Categories of personal data requiring additional protection, such as identity document images, financial verification records and responsible gambling disclosures.

Personal Data We Collect

sgi88 may collect the following categories of personal data:

• Identity information — full name, date of birth, nationality, MyKad number, passport number or Malaysian driving licence details submitted during registration or KYC verification.
• Contact details — email address, telephone number and residential address used for account communications and verification.
• Payment information — bank account references, e-wallet identifiers, transaction records and confirmation data relating to Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost and GrabPay.
• Account activity — deposit history, withdrawal requests, betting records, session data and bonus usage.
• Technical data — IP address, browser type, device model, operating system, referring URL and approximate geographic location derived from network data.
• Support communications — messages, file attachments and records of contact with the sgi88 support team.
• Responsible gambling disclosures — any limit settings, self-exclusion requests or voluntary disclosures submitted through account controls.

How sgi88 Uses Personal Data

sgi88 processes personal data for the following purposes:

• creating and managing user accounts and verifying eligibility;
• processing deposits and withdrawals through Malaysian payment channels;
• completing KYC and anti-money-laundering verification;
• administering promotions, bonuses and loyalty programmes;
• delivering customer support and responding to enquiries;
• detecting, investigating and preventing fraud, misuse and prohibited conduct;
• applying responsible gambling controls and age-restriction enforcement;
• maintaining service security, system integrity and access logs; and
• complying with applicable legal, regulatory and reporting obligations.

sgi88 does not use personal data to make fully automated decisions that produce significant legal effects without an appropriate human review process where required.

Legal Basis for Processing

sgi88 processes personal data on the following legal grounds, which may vary depending on the specific activity and applicable jurisdiction:

• Contractual necessity — processing required to deliver the services agreed when a user registers an account, including payment processing and KYC verification.
• Legal obligation — processing required to comply with applicable laws, including anti-money-laundering, age verification and financial record-keeping requirements.
• Legitimate interests — processing for fraud prevention, service security, system integrity and the administration of responsible gambling controls, where those interests are not overridden by the interests of the user.
• Consent — where sgi88 relies on consent for a specific processing activity, users will be informed clearly and may withdraw consent at any time without affecting prior lawful processing.

Data Sharing and Third Parties

sgi88 may share personal data with carefully selected third parties for the purposes described in this policy. Categories of recipient include:

• payment processors and Malaysian banking partners, including gateway services supporting DuitNow and FPX transactions;
• identity verification and KYC service providers processing document checks;
• hosting, cloud infrastructure and cybersecurity providers;
• game content providers where account or session data must pass to complete a wager; and
• regulatory, law-enforcement or government authorities when required by law or pursuant to a lawful request.

Where personal data is processed by a third-party data processor, sgi88 requires contractual commitments addressing data security, purpose limitation and applicable data protection standards. sgi88 does not sell personal data to unrelated commercial organisations.

Cookies and Tracking Technologies

sgi88 may use cookies and similar tracking technologies to support session management, detect suspicious activity, record user preferences, measure service performance and maintain login state. Functional cookies may be necessary to operate parts of the sgi88 service correctly.

Users may control cookie settings through browser preferences. Disabling certain cookies may limit the availability or functionality of parts of the sgi88 website. sgi88 does not sell data derived from cookies to third-party advertisers.

Data Retention

sgi88 retains personal data for as long as reasonably necessary for the purposes described in this policy. Retention periods are influenced by the nature of the data, the applicable legal requirements for financial and identity records, and the time reasonably needed to resolve disputes or support lawful investigations.

Account data associated with inactive or closed accounts may be retained for a period after closure where required by law or where there is a legitimate need related to outstanding transactions, disputes or regulatory obligations. Data that is no longer required is deleted or anonymised in accordance with standard information governance practices.

User Rights

Subject to applicable law and identity verification, sgi88 users in Malaysia may exercise the following rights in relation to their personal data:

To exercise any of these rights, users should contact the sgi88 support team using the email address in Section 13. sgi88 will respond within a reasonable period and may require identity verification before processing a request.

Security Measures

sgi88 applies technical and organisational measures intended to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include access controls, encrypted transmission for sensitive data, monitoring for anomalous activity and periodic review of security practices.

No method of electronic transmission or storage is entirely free from risk. Users are responsible for maintaining the confidentiality of their own account credentials and should report suspected unauthorised access to sgi88 support promptly. Users must not share a password, one-time code or full payment PIN with anyone.

Children and Minors

sgi88 is strictly intended for individuals aged 21 and above. sgi88 does not knowingly collect personal data from persons below the minimum age. If there is reason to believe that a user is under 21, the account may be suspended and personal data reviewed pending age verification.

Any personal data confirmed to have been collected from a minor will be deleted or anonymised in accordance with applicable standards. Parents or guardians who believe a person under 21 has submitted data to sgi88 should contact support immediately.

Changes to This Privacy Policy

sgi88 may update this Privacy Policy to reflect changes in service operations, processing activities, applicable law or security practices. The revised policy will take effect from the date stated in the updated document. Continued use of sgi88 after an amendment is published constitutes acceptance of the revised terms.

Users who object to a material change are encouraged to contact sgi88 support before the effective date to discuss available options, which may include account closure and the exercise of applicable data rights.